Properties in HubSpot have a different name displayed in the UI than the value
used at the API level. For most properties, the dropdown options you see in the
UI will be the same as the values you see in Unify.However, certain properties in HubSpot have options which Unify cannot access.
At the moment, this is a known HubSpot limitation. The steps outlined here can
help to work around the issue.
In order to support using these options for filtering in audiences and
exclusions, you can perform the following steps. This article uses the
Lifecycle Stage property on Company as an example, but the same steps
should work for other properties and objects.In HubSpot, navigate to CRM -> Companies and select Actions -> Edit properties.
Search for the property by its name (in this case, Lifecycle Stage) and
select the property.
Navigate to Field type. You will see a list of options, with LABEL and
INTERNAL NAME values alongside the number of records that have that value.
You may want to copy these values to a secure separate location for easy future
reference. If you wish to filter records in Unify to a specific LABEL value,
you can do so by using the corresponding INTERNAL NAME value.
Here’s what that looks like in Unify for the LABEL value “Lead” and
therefore INTERNAL NAME value “lead”: