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Overview

A mailbox group is a set of sending mailboxes you can select when enrolling people in a sequence or configuring a play. Use a group to organize a team’s mailboxes or give a workflow several sending addresses to choose from. Unify selects a mailbox from the group for each new enrollment, taking its sending capacity and existing email backlog into account. The enrollment keeps that sending mailbox as it progresses.

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Create a group

1

Name the group

Open Settings → Mailboxes and click New group. Enter a descriptive name, such as “Outbound team.”
2

Choose mailboxes

Select the mailboxes to add and review their assigned users and warmup status. Click Create group. The group appears in the Groups tab.

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Use a group

Choose the group in the mailbox selection when enrolling people. In a play’s Add to sequence action, choose the group as part of the sending configuration. Mailboxes still need to meet the workflow’s eligibility requirements. Their individual sending limits apply across every group and sequence that uses them.

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Update a group

Open the group from the Groups tab to change its name or mailbox membership, then click Update group. Changes affect the mailbox choices for new enrollments. To move eligible existing enrollments to another mailbox, use mailbox reassignment.