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Overview

Unify-managed mailboxes give your team dedicated email addresses for outreach. Unify sets up the sending domains and mailboxes, manages warmup, and forwards replies to the destinations you choose. You use the mailboxes in sequences alongside your team’s other outreach. Each mailbox is assigned to a user. For example, Avery can send from a dedicated outreach address and receive replies in their usual work inbox. Decide who will send, how many mailboxes each person needs, and who should receive their replies before placing a request.

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Request mailboxes

You need permission to manage billing. The request shows any mailbox allowance from your plan and the cost of additional mailboxes before you submit it.
1

Open the request form

In Settings → Mailboxes, click New mailbox, then Buy managed mailboxes. If this option is unavailable, contact your Unify team to arrange setup.
2

Choose users and quantities

Select the assigned user, enter the number of mailboxes, and confirm the forwarding email. Use Add user to request mailboxes for another teammate.
3

Review and submit

Review the quantities, forwarding destinations, and billing summary, then submit the request. Unify selects and prepares the sending domains. Contact Unify support before submitting if you want to choose specific domain names.
4

Follow setup and warmup

Open the Pending tab to review the request and its estimated warmup completion date. New mailboxes begin warming after creation. Allow about three weeks for warmup, and check the displayed readiness before using them for outreach.

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Start sending

When the mailboxes are ready, select them during sequence enrollment. You can also combine them in a mailbox group. New Unify-managed mailboxes default to 25 sends per day each. Review sending limits and warmup when planning volume. The sequence’s schedule also determines when emails can send.

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Maintain your setup

Use mailbox settings to review the assigned user, forwarding destinations, and sending status. Contact Unify support for changes to Unify-managed domains, mailbox addresses, or managed connections that need attention. If your workspace already uses a domain you registered yourself, see domain configuration.