Overview
A sending domain is the part of an email address after the@ symbol. Its DNS
records identify the services allowed to send email and where incoming email
should arrive. Use domain settings to review the domains associated with your
mailboxes and check their configuration.
When you request Unify-managed mailboxes,
Unify prepares the sending domains as part of setup. Contact your Unify team
for domain changes. The instructions below are for administrators reviewing
existing domains or configuring a domain their organization owns.
Review a domain
Open Settings → Domains and select a domain. Review its status and who manages it, then inspect the DNS checks in its details. For a Unify-managed domain, share any failed checks with Unify support. For a domain your organization manages, work with the administrator who controls its DNS. The checks cover several parts of email delivery:
Use the record values shown for your domain. The required records depend on
its setup, and changing existing mail-routing or authentication records can
affect other email services using the domain.
Add an existing domain
Have access to your domain’s DNS settings before starting. If you need new Unify-managed sending addresses, begin with the mailbox request.Register the domain
In domain settings, click Add domain. Enter the domain your organization
owns and review the registration type. The Google Workspace option is for
an existing Google Workspace domain. If your Unify team has instructed you
to use the older managed setup, select Register a legacy domain when
that option is available. Click Register.
Review the DNS records
Open the registered domain’s details. Give the displayed record names,
types, and values to your DNS administrator. Check existing records before
adding or replacing any values, particularly records used by your current
mail service.
Resolve verification problems
A record is still unverified
A record is still unverified
Compare the record’s type, name, and value with the values displayed in
Unify. Check whether your DNS host appends the domain automatically to
record names. Allow time for DNS changes to propagate, then refresh the
checks again.
The domain already supports other email services
The domain already supports other email services
Ask your email administrator to review the proposed changes before applying
them. In particular, replacing MX records changes where incoming email
arrives. Contact your Unify team if the requested setup conflicts with an
existing service.
I want a specific domain for new managed mailboxes
I want a specific domain for new managed mailboxes
Contact your Unify team before placing the mailbox request so they can
confirm the domain and setup with you.