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Overview

Notifications bring work that needs attention back to your team. They can alert you to an assigned task, a callback, a completed operation, or an integration problem. Shared reply alerts help the team follow up on responses that match selected classifications. Choose how to receive these updates in Notification preferences.

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Personal updates

Personal preferences group updates by the work they concern: Enable the available delivery channels for each category. In-app updates appear under the notification bell in the top navigation. Open an update to review its details and follow its link to the relevant work. Slack notifications go to the Unify app for the Slack profile you select. Email notifications are also available in the preferences grid. Choose channels that fit how you work, especially for time-sensitive tasks and callbacks.

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Shared reply alerts

Workspace notifications route matching replies to selected Slack channels. For example, a team can send positive replies to one channel and referrals to another. Each channel has its own enabled and excluded classifications. Configure these routes in the workspace preferences. Use Manage replies for the follow-up workflow, including reply tasks and stopping outreach.