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Unify transcribes and records calls based on your recording settings. You control recording behavior for your organization, so it matches how your team wants to operate.
You are responsible for your own compliance. It is your responsibility to ensure that your use of call recording and dialing complies with all laws and regulations that apply to you and the people you call, including any consent or notification requirements. Unify does not provide legal advice. If you are unsure of your obligations, consult your legal team before recording calls. Use the recording settings in Settings → Dialer to configure recording to meet your requirements.

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Recording settings

Call recording is controlled by your organization’s recording settings. Admins manage how recording behaves and can turn it on or off in Settings → Dialer. Recording follows those settings on every call, so there is nothing for reps to toggle mid-call. An in-call recording badge shows whether the current call is being recorded, so reps always know the state of the call in real time.
Unify does not play an automated announcement telling the person on the other end that the call is being recorded.

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What gets saved

Calls are transcribed and recorded based on your recording settings. When a call is recorded, the recording is attached to the call alongside the transcript. Both are visible in Unify and sync to your CRM with the logged call.

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Calling hours

For calls placed outside 8am to 9pm in the prospect’s local time, Unify shows a warning before the call connects. Unify does not block after-hours calls, so the rep can proceed or cancel.

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Frequently asked questions

Recording follows your organization’s recording settings. Admins manage recording behavior in Settings → Dialer.
Admins manage recording in Settings → Dialer. Update the settings there to match how your team wants to record calls.
No. Unify does not play a recording announcement. An in-call badge shows whether the current call is being recorded.