Mailbox Configuration
Mailbox registration and ownership
Once your domain is verified and activated you can start setting up mailboxes in Unify. When setting up a mailbox you will choose the email address (e.g. jane@mybusiness.io) and which Unify user owns the email.
Sending emails
Through the Unify Sequencing product you will be able to send emails using your Unify managed mailboxes. The email signature and display name will be pulled from the owning user. Unify will automatically schedule your emails and manage the sending volume across your mailboxes.
Receiving emails
Replies to jane@mybusiness.io will be forwarded to the user that owns the mailbox. For example, email replies sent to the Unify managed mailbox jane@mybusiness.io will be forwarded to Jane Doe's primary email jane@mybusiness.com.
Mailbox warmup
When a mailbox is created we will automatically start warming the mailbox to ensure high deliverability. Warming works by automatically sending emails to emails in a “warming network”. These emails will be automatically opened and replied to. If the warming emails land in the spam folder they will be taken out of the spam folder (a so called “spam rescue”). This tells the email service providers that your emails are high-quality and thus your deliverability improves. We continuously monitor the warmup process and after 3 weeks it will complete and your mailboxes will be ready to send. Once your mailboxes are warmed, we will send up to 65 emails per mailbox per day. By default, our send times are set to 9 AM - 4 PM PT on business days.
Secondary forward
There are situations (such as vacation cover) where you need a second user to monitor an inbox of another user. You can set up a “Secondary forward” user. This user will receive a copy of all the replies sent to the mailbox. For example, if John Doe is helping Jane Doe out during her vacation, all emails sent to jane@mybusiness.io will be forwarded to john@mybusiness.com (John’s primary email).
How to set up Unify Managed Mailboxes
Make sure that you have finished the domain registration before attempting to add mailboxes.
- Navigate to the mailbox settings page
- Click
New Mailbox
- Select
Unify Managed Mailbox
- Add the user(s) to assign the mailboxes to. Note that replies will be forwarded to the user’s primary email and that the email display name and signature will be pulled from the owning user’s name.
- Choose the email username and domain.
- Press
Create
You will now see your mailboxes on the mailbox overview page. These mailboxes will warm for 3 weeks. Once they are warm they will display the status “Warmed” and you will be able to use them to send emails.