> ## Documentation Index
> Fetch the complete documentation index at: https://docs.unifygtm.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Setting up the dialer

> Activate the dialer, buy phone numbers, and set a forwarding number.

Getting a team ready to call takes three things: activating the dialer for your
organization, giving reps phone numbers to call from, and setting a forwarding
number so callbacks reach you. Activation is an admin task; setting a forwarding
number is done per rep.

## Activate the dialer

An admin turns the dialer on for your organization in
[**Settings → Dialer**](https://app.unifygtm.com/dashboard/settings/features/dialer).
Once it is enabled, the dialer is available to your team.

<Note>
  If you don't see the dialer, make sure an admin has enabled it in
  Settings → Dialer and that phone numbers have been added.
</Note>

## Add and assign phone numbers

Reps call from numbers your organization provisions in Unify. How many free
numbers each rep gets depends on your plan, and admins can add more beyond the
free allowance for a monthly fee per number. See
[Pricing](/reference/dialer/pricing) for the details.

<Steps>
  <Step title="Open dialer settings">
    Go to
    [**Settings → Dialer**](https://app.unifygtm.com/dashboard/settings/features/dialer)
    and click **+ Add Phone Number**.
  </Step>

  <Step title="Buy a number">
    Choose a number to provision. Unify assigns United States local numbers.
  </Step>

  <Step title="Assign it to a rep">
    Assign the number to the rep who will call from it. How many numbers a rep
    can hold depends on your plan. See [Pricing](/reference/dialer/pricing) for
    the free allowance and limits.
  </Step>
</Steps>

## Set a forwarding number

A forwarding number is where prospect callbacks are sent, typically a rep's
mobile. Setting one means a prospect who calls back reaches the rep instead of
dead-ending.

<Steps>
  <Step title="Open dialer settings">
    Go to
    [**Settings → Dialer**](https://app.unifygtm.com/dashboard/settings/features/dialer).
  </Step>

  <Step title="Add a forwarding number">
    Enter the phone number where callbacks should ring, such as your mobile, and
    save.
  </Step>
</Steps>

If a rep doesn't pick up a callback, it lands in that phone's voicemail. Inbound
calls are logged to the activity log and reporting.

<Note>
  Forwarding numbers are for receiving callbacks only. Outbound calls always
  use the provisioned numbers assigned to a rep, never a personal number.
</Note>

## Start calling

Once the dialer is active and reps have numbers, they can place their first
call from a task, a Sequence step, or any person record. See
[Making calls](/reference/dialer/making-calls).