> ## Documentation Index
> Fetch the complete documentation index at: https://docs.unifygtm.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Mailbox Configuration

> Provision Unify-managed mailboxes for your team to send from.

## Mailbox registration and ownership

Once your domain is verified and activated, you can start setting up mailboxes
in Unify. When setting up a mailbox, provide the names of your senders to your
CSM or create mailboxes from the mailbox settings page if that workflow is
enabled for your workspace. Unify will then create email mailboxes for you (for
example, `jane@mybusiness.io`).

#### Sending emails

Through the Unify Sequencing product, you can send emails using your
Unify-managed mailboxes. The email signature and display name are pulled from
the assigned user. Unify automatically schedules emails and manages sending
volume across your mailboxes.

#### Receiving emails

Replies to [`jane@mybusiness.io`](mailto:jane@mybusiness.io) will be forwarded
to the assigned user. For example, email replies sent to the Unify-managed
mailbox [`jane@mybusiness.io`](mailto:jane@mybusiness.io) will be forwarded to
`Jane Doe's` primary email [`jane@mybusiness.com`](mailto:jane@mybusiness.com).

## Mailbox warmup

When a mailbox is created, Unify automatically starts warming the mailbox to
protect deliverability. Warming works by automatically sending emails to
addresses in a warming network. These emails are automatically opened and
replied to. If warming emails land in spam, they are taken out of spam, which is
called spam rescue. This tells email service providers that your emails are
high-quality and helps improve deliverability.

Unify continuously monitors the warmup process. After about 3 weeks, warmup will
complete and your mailboxes will be ready to send. Once your mailboxes are
warmed, they can send up to the configured mailbox send limit. Unify recommends
25 emails per mailbox per day by default, and Unify-managed mailboxes can be
configured up to 65 emails per mailbox per day when appropriate. By default,
send times are set to 9 AM - 4 PM PT on business days.

## Secondary forward

There are situations, such as vacation coverage, where you need a second user to
monitor replies for another user. You can set a secondary forwarding user on a
Unify-managed mailbox. This user receives a copy of replies sent to the mailbox.
For example, if `John Doe` is helping `Jane Doe` during her vacation, replies to
[`jane@mybusiness.io`](mailto:jane@mybusiness.io) can also be forwarded to
[`john@mybusiness.com`](mailto:john@mybusiness.com), John's primary email.

For more operational guidance, see
[Mailbox operations](/reference/deliverability/mailbox-operations).